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Management Commitment

Magro Construction top management is committed to the continual development and improvement of the Business Management System by:

•  Communicating to all levels of the organization the importance of meeting customer as well as regulatory and legal requirements,

• Establishing and reviewing the Organisation quality, safety and environmental policies and objectives,

• Conducting management reviews, and

• Ensuring the availability of necessary resources.

Customer Focus

Magro Construction top management ensures that customer needs and expectations are determined, converted into requirements and fulfilled with the aim of customer satisfaction. This process includes contract and document reviews, meetings with customers, their representatives, consultants and consideration of regulatory and legal requirements.

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Policy Statements

• Quality Policy:>

  • Magro Construction Pty Ltd is a developer and building contractor servicing, mainly government and commercial industry sectors. Magro Construction has implemented a Business Management System that meets, and exceeds, the requirements of ISO 9001:2000. The aim of the system is to ensure that:>

    • customer requirements are achieved,

    • products and services are provided in the most cost effective manner, and

    • improvement opportunities are identified and implemented to increase Organisation profitability.

  • The System is defined in the Organisation's Business Manual and Operations Procedures. These documents detail how all actions that are critical to the achievement of a compliant product/service are performed.

  • All staff are trained in the use of these documents and are also encouraged by Magro Construction management to identify aspects of the Business Management System that can be improved, to ensure Magro Construction continues to improve and become preferred by customers.

  • The Magro Construction Business Management System is designed to integrate also the requirements of ISO 14001:1996 and AS4801:2001, modified to suit the ACT Government’s customer needs.

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• Environmental Management Policy:>

  • Magro Construction Pty Ltd is committed to planning, carrying out and monitoring its operations in order to:>

    • Comply with relevant EPA regulations, any local council development application consent conditions and any additional customer requirements relating to the environment;

    • Set environmental targets for each major project site in an Environmental Control Checklist;

    • Prevent pollution;

    • Minimise the emission of noise, dust and polluted discharge from construction sites;

    • Ensure the effects of its construction activities do not spread outside the nominated areas;

    • Respond promptly to any emergency situation which could cause adverse environmental impacts; and

    • Support the principles of Ecologically Sustainable Development.

  • Environmental compliance will be regularly reviewed. Magro Construction aims to prevent problems from occurring and promote continuous improvement towards best practice in environmental management.

  • Appropriate training and instruction are provided to ensure that project staff understand how to implement the Environmental Management Plan. Staff are encouraged to offer suggestions about how environmental protection measures can be improved. Such suggestions will be assessed by Magro Construction management and implemented as appropriate.

  • Magro Construction is open about its environmental policy and will make it available to relevant interested parties.

  • This environmental policy statement is made available to all staff and on request to other organisations and the general public.

  • The Magro Construction Environmental Management System is designed to satisfy the requirements of  ISO 14001 and can be modified to suit individual customer needs.

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• OHS&R Policy:>

  • It is the policy of Magro Construction Pty Ltd to provide safe working conditions and practices for all employees throughout its operations.

  • This policy is to be achieved by the introduction and maintenance of an accident prevention programme which has as its aims:>

    • Continuous example and direction by all levels of management to ensure that employees have no doubt as to the sincerity of the Organisation in its endeavour to eliminate accidents.

    • Elimination of unsafe working conditions and practices.

    • Employment of all practical measures to safeguard employees from injury.

    • Provision of appropriate formal and informal training programmes.

    • Application of sound engineering practices in design, installation and maintenance of equipment.

    • Maintaining effective procedures for accident reporting and investigation.

    •  Education of all employees in the use of established procedures and adherence to safety rules and regulations as summarised in the Safety Book.

    • Continuous review of safety performance and auditing of the safety programme.

    • To meet or exceed those standards contained in relevant Statutes affecting the construction industry.

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• Personnel Policy:>

  • Magro Construction Pty Ltd values our people. We understand that it is only through their hard work that we will grow and remain successful.
  • We are committed to providing a satisfying, secure and safe work environment that is free from any form of discrimination or harassment. We want our people to enjoy working for us.
  • Magro Construction seeks to build a team of people capable of delivering high quality services in a customer-focussed manner. These people will understand that ensuring the success of the Organisation is the best way of securing their future employment. We are looking for people who are committed to the success of the Organisation.
  • Where the Organisation is successful, we wish to share that success with the people who have helped us achieve it. Magro Construction rewards the outstanding performance of our people.

Mario Magro

Managing Director
Magro Construction PTY LTD

Dated: 11 February 2003

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Planning

Business Objectives

Magro Construction has established business objectives and levels of assurance that are measurable and consistent with Organisation policy. Quality, Safety and Environmental Management objectives are defined within the respective policies and procedures forming part of this Business Management System.

Business Planning

Planning activities ensure that adequate resources are available to achieve quality, safety and environmental management objectives.

Organisation systems and procedures are in place where planning activities are an integral part of the companies operation, e.g.:

• Business plan;

• Documented Business Management System;

• Project Management Plans; and

• Contract review procedures.

Planning ensures that change is conducted in a controlled manner and that the integrity of the Business Management System is maintained during this change.

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Responsibility, Authority and Communication

The following section describes the administration of the Business Management System.

Responsibility and Authority

• Managing Director:>

  • The Managing Director has the responsibility and authority to ensure that all of the Organisation's contractual and ethical commitments are met.

  • The Managing Director:>

    • Establishes and promulgates Magro Construction quality, safety and environmental policies, objectives and commitments to these throughout the organisation.

    • Arranges for development, implementation and monitoring of Business Management System in accordance with the adopted standards;

    • Ensures that Business Management System continues to conform to the adopted standards and applicable legislation;

    • Appoints a Quality Manager (QM) with the authority and responsibility to maintain the Business Management System;

    • Receives reports on performance of QA, environmental management and OHS&R systems and chairs management review meetings;

    • Reviews and responds to requests for tenders;

    • Inspects job site prior to commencement and verifies Project Management Plans or Inspection and Test Plans as necessary;

    • Inspects and accounts for customer provided equipment;

    • Allocates Development, Construction and Maintenance tasks;

    • Approves drawings and reviews progress of work;

    • Approves all Organisation procedures and Project Management Plans;

    • Identifies and actions training needs to ensure that staff are suitably qualified to perform defined processes;

    • Liaises with customers and reviews all contractual arrangements;

    • Undertakes director duties with regard to financial accounts and annual returns and reviews general administration and accounting systems;

    • Reviews major incident and accident reports with Health & Safety Officer to ensure that all actions have been taken to prevent recurrence.

    •  Where necessary, reports incidents and accidents to the appropriate authorities.

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• Quality Manager:>

  • The Quality Manager reports to the MD and is responsible and has authority to carry out the following duties:>

    • Initiate corrective action to prevent product non-conformance,

    • Identify and record product quality problems,

    • Conduct problem investigations and/or provide of solutions,

    • Verify the effectiveness of such solutions,

    • Control further processing, delivery or installation of non-conforming product until correction of the deficiency,

    • Issue and maintain all controlled documents,

    • Maintain Quality Records,

    • Co-ordinate internal Quality Audits,

    • Ensure that Business Management System operates effectively and

    • Report to Directors on all facets of the QA System.

    • Ensure that all work injury and Workers Compensation reports are completed, received from the field and then filled in the appropriate register;

    • Ensure that details of accidents statistics are kept current and recorded;

    • Arrange for Occupational Rehabilitation as required under the Act;

    • Maintain the Organisation’s OHS&R register in a tidy and current condition;

    • Arrange in conjunction with MD and Workers Compensation Insurance Organisation for occupational rehabilitation in accordance with the Magro Construction rehabilitation policy.

    • Keep employee data base updated and accident statistics current and recorded.

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• Project Manager:>

  • The Project Manager reports to the MD and is responsible and authorised to:>

    • Carry out corporate duties:>

      • Prepare Project Management Plans (PMPs) and Inspection and Test Plans (ITPs);

      • Ensure the implementation of PMPs;

      • Assist with the formation and implementation of the Organisation’s environmental and OHS&R management plans and priorities and monitor sites to ensure that specific policies are fulfilled;

      • Identify and action training needs to ensure that the supervised staff and subcontractors are suitably qualified to perform defined processes;

      • Ensuring installations are correctly commissioned;

      • Carry out handovers to customers;

      • Supervise and assist the foreman with the development and implementation of safe working procedures on site;

      • Assist the Safety Officer by monitoring the Organisation’s OHS&R system and make recommendations accordingly;

      • Ensure that the necessary plant/equipment/competent labour and materials are provided to enable work to be carried out safely; and

      • Automatically delegate the Project Manager responsibilities to MD when absent from duty.

    • Prepare Tenders:>

      • Receive Plans and Documentation

      • Enter Tender into register

      • Create Project File

      • Check plan numbers against drawing list

      • Identify type of contract nominated in tender document and become familiar with relevant clauses

      • Report any non-conformances to the issuer of tender documents

      • Take off quantities in excel format, apply agreed rates and obtain best value from suppliers

      • Present to MD for approval prior to lodgement

    • Handover to and induct Site Foreman:>

      • Fully brief Site Foreman on the extent of work, type of material etc.

      • Advise Site Foreman where to purchase material as certain supply deals may have been arranged and hand over the procurement responsibility

      • Discuss the works master program and develop construction program

    • Resource Labour:>

      • Before project commencement discuss labour requirements with MD and Site Foreman

      • Refer any financial negotiations to the MD

      • Liaise with Site Foreman throughout the project and develop weekly work programs for the Tradesmen

      • Ensure the conduct of Site Inductions to all new participants engaged on the project

    • Administer the Contract:>

      • Review documentation such as site orders, variances and drawings provided by the customer or agent and advise the Managing Director of impacts and actions taken;

      • Format progress claims and lodge by due date

      • Advise variations to the Customer in writing within 24 hours of identification

    • Attend and arrange Site Meetings:>

      • Attend Site Meetings arranged by Customer or Superintendent and make diary notes

      • Set up weekly site meetings Foreman, MD and, where required, Tradesmen and subcontractors.

    • Manage Disputes:>

      • Attempt to resolve any disputes by negotiation and good will provided it has no schedule or cost impact on the contract

      • In all other circumstance refer disputes to MD within 24 hours

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• Site Foreman:>

  • The Site Foreman reports to the Project Manager and is responsible and has authority to carry out the following duties:>

    • Carry out corporate duties:>

      • Follow the Project Management Plan (PMP) and the requirements of the relevant standards by day to day supervision of site works;

      • Ensure that quality, environmental and safety priorities are fulfilled;

      • Identify and recommend training needs to  PM to ensure that the supervised staff and subcontractors are suitably qualified to perform defined processes;

      • Liaise with Customer / Superintendent;

      • Perform and witness commissioning activities;

      • Maintain Daily Site Diary;

      • Maintain test and inspection records;

      • Implement safe working procedures on site;

      • Conduct Safety Induction of any new employees and subcontractors on site and record / file the acknowledgment of induction;

      • Assist the Safety Officer by monitoring the Organisation’s safety system and make recommendations accordingly;

      • Record and Report to management any injuries and accident on site;

      • Request for the necessary plant/equipment/competent labour and materials to be provided to enable work to be carried out safely; and

      • Automatically delegate the Site Foreman responsibilities to PM when absent from duty.

    • Purchase Materials:>

      • Order materials against the approved procurement plan in advance to avoid hold-ups;

      • Use triplicate order books for purchase authorisation with a copy to PM; and

      • Report all faulty materials received and return to sender (Customer or Supplier).

    • Supervise tradesmen and subcontractors:>

      • Direct Tradesmen and subcontractors in their daily / weekly tasks;

      • Instruct less-qualified personnel with regard to Quality, Environmental and Safety  Management requirements;

      • Enforce quality, environmental  and safety requirements in relation to the work undertaken;

      • Check each trade's progress against program and report exceptions to PM or MD;

      • Co-ordinate supporting activities by calling and engaging support trades e.g. "setters";

      • Daily random checks for quality, environmental and safety compliance;

      • Halt installation until any relevant and significant problems are solved;

      • Report any potential variations to PM;

      • Advise in writing the Customer representative / Superintendent in advance of potential hold-ups caused by others and record the same in the Daily Site Diary;

      • Organise the checking and tagging of portable power tools in advance of commencement of work; and

      • Report stand-down time of hire equipment to the main office and record the same in the Daily Site Diary.

    • Program Site Works:>

      • Develop daily / weekly programs for tradesmen with PM;

      • Attend weekly Site Meetings / Program Meetings; and

      • Liaising with the Project Manager to ensure timely receipt and installation of components.

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• Tradesman:>

  • The Tradesman reports to the Site Foreman and is responsible and has authority to carry out the following duties:>

    • Carry out corporate duties:>

      • Have a duty to take all reasonably practical steps for their own health and safety and of others affected by their actions at work;

      • Consume no alcohol during working hours, including breaks for morning tea and lunch;

      • Must comply with the safety procedures and directions agreed between management and employees with nominated or elected health and safety functions;

      • Must wear all issued Personal Safety Equipment (PSE);

      • Must not wilfully interfere with or misuse items or facilities provided in the interests of health safety and welfare of Organisation employees; and

      • Must, in accordance with agreed Organisation procedures, report potential and actual hazards to their supervisor or their elected health and safety representatives.

    • Perform work responsibilities:>

      • Generally be in attendance between the hours of 7.00 am and 3.30 pm;

      • Arrive early enough to start work at 7.00 am and pack up after 3.30 pm with overtime as required to complete the agreed work program;

      • Report any intention of non-attendance to the Site Foreman or the main office as soon as possible and never later than 9.00 am of the day of duty so that alternative labour can be organised;

      • Observe the break times of 15 minutes for morning tea and 30 minutes for lunch regardless of where these breaks are taken;

      • Take direction from the Site Foreman and report any non-conformance with respect to quality, environment or safety issues;

      • Make every reasonable effort to ensure that their work is faultless and free of defects, or else undertake to effect any necessary re-work and repairs to recognised industry standards of workmanship without any time;

      • Take no direction from the Customer or Superintendent unless it is in writing and/or has been agreed by the Site Forman. (If in doubt, refer to Site Foreman), and

      • Maintain their own tools of trade in a safe and workable condition by resorting when necessary to the saw blade sharpening and electrical lead / tool tagging service provided by the Organisation

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Management Representative

MD is currently the appointed  Quality Manager (QM) for the Organisation in response to clause 5.5.2 of ISO 9001:2000 Standard. MD is also the nominated Rehabilitation Co-ordinator with several years experience in the construction industry.

 Internal Communications

The above duty statements define the roles of the personnel responsible for and having authority to deliver specified outcomes.

In addition, all staff are made aware of the following appointments:

The following is a presentation of the lines of internal communication for the effectiveness of the Magro Construction management system, both for the office and project work:

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Management Review

Senior management is responsible for reviewing all aspects of the Magro Construction Business Management System. This is achieved through the use of the input agenda expressed in P-03 Management Review procedure.

The review’s purpose is to ensure that the Business Management System is suitable and effective in satisfying the requirements of the Magro Construction quality, environmental and OHS&R policies and objectives.

• The minutes of the Management Review meeting are a series of actions or statements assigning persons responsible and due dates for activities to be completed in relation to:>

  • Improvement of the effectiveness of the Business Management System and its processes;

  • Improvement of the product related to customer requirements; and

  • Resource needs for labour, equipment and funding.

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Send mail to mariomagro@bigpond.com.au with questions or comments about this web site.
Copyright © 2003 Magro Construction Pty Ltd
Last modified: March 08, 2007