Magro Construction Pty Ltd
Government - Commercial - Residential	ABN 98 940 439 490

Development - Building - Maintenance	Tel:	+61 (02) 6287 1038
Fax:		+61 (02) 6287 1371
Email		mariomagro@bigpond.com.au
Postal Add:		16 Faulkner Place Chapman ACT 2611 AUSTRALIA
	Business Add:	16 Faulkner Place Chapman ACT 2611 AUSTRALIA
Mobile:		+61 (0) 419 - 622 888

Product Realisation

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Product and Service Delivery process is seen as a sequence of activities starting from the initial Customer contact through project delivery to measurement of final Customer satisfaction. To demonstrate the sequence and interaction of related activities Magro Construction has adopted the following model for the Product and Service Delivery Process: (Not collapsible or hyperlinked)

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Planning of Product Realisation

In planning the processes for tendering and winning projects, Magro Construction addresses the following:>
- Identification of prospective project;
- Tender, or development application, preparation and submission;
- Project resourcing;
- Task sequencing and programming;
- Project site establishment, only if required;
- Construction phase;
- Completion of “defects and liability period”;
- Finalisation and records archiving;
In order to ensure that the requirements, as specified by a project specification, will be met Magro Construction uses the following documentation:>

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- Major and Medium contracts (Control Levels 2&3):>
  - Magro Construction prepares a Project Management Plan (PMP) in accordance with P-09 Project Management Plans. The PMP may incorporate a Quality Plan (QP), an Environmental Management Plan (EMP) and a Site Safety Plan (SSP), tailored for the project. The plan identifies key activities, which are controlled by way of approval from the Managing Director (MD) or nominated staff before work may proceed.
  - The PMP is prepared following review of:>
    - The scope of the contract and its requirements.
    - The contract delivery requirements.
    - Any specific matters relating to Quality, Environment and OHS&R.
  - Often the PMP is discussed with the Magro Construction customer during its development.
    
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  - Environmental Management:>
    - When considered necessary, or required by the the contract P-10 Environmental Management will be followed.
    - Under these circumstances Magro Construction undertakes an environmental assessment to determine appropriate measures to minimise environmental impacts for project activities. A risk assessment is carried out and an Environmental Management Plan is prepared (as necessary) to address items such as noise, dust, traffic, visual amenity, waste disposal, chemical spillage, soil contamination, surface and ground water contamination, flora and fauna.
  - OHS&R Management:>
    - Magro Construction is committed to ensuring that the working environment and conditions are conducive to safe and productive operations. Magro Construction uses P-11 Occupational Health Safety and Rehabilitation Management to comply with the requirements of the relevant authorities with regard to OHS&R. A risk assessment is carried out to identify potential hazards at each project site and (where appropriate) an OHS Plan is issued.
    - It is the responsibility of all Organisation personnel to prevent accidents, and to take the proper precautions such as wearing appropriate protective boots, safety helmets, clothing, etc, which will be supplied by Magro Construction. Faulty equipment, unsafe work practices or sites must be reported promptly to site management and to Magro Construction Health and Safety Officer.
      
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- Small contracts (Control Level 1):>
  - For small jobs or jobs containing a simple activity as defined in P-09 Project Management Plans, Magro Construction, upon agreement with their customer, plan the verification activities for the construction process by preparing an Inspection and Test Plan (ITP) for the type of activity.
  - Each ITP is prepared to suit the requirements of the contract with respect to quality, environmental and OHS&R clauses. In the absence of any such requirements the Magro standard Business Management System practices apply.
    
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Customer-related Processes

Identification of Customer Requirements

Customer requirements for projects or service contracts are identified before a decision to prepare a quotation or tender submission. Further assessment is made once Magro Construction has been awarded a contract or order to supply a product or service.

Each quotation or tender submission is prepared using CL 01 - Project Proposal Checklist to ensure that:>
- The requirements specified by the customer, including the requirements for delivery and post-delivery activities, are adequately defined and documented,
- The requirements not stated by the customer but necessary for specified or intended use where known, are identified,
- All relevant authorities have been considered to determine statutory and regulatory requirements related to the product, and
- The project or service contract is profitable without exposure to any undue risk either by the customer or Magro Construction.
  
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Review of Product Requirements

Before submission of the tender and, as appropriate, accepting the order Magro Construction uses CL 02 - Project Establishment Checklist ensure that:>
- Product requirements are defined, including any addenda issued during the tender period;
- Any requirements differing from those in the tender are resolved,
- The Organisation has the capacity to meet the contractual requirements,
- The Organisation has effective means for tracking contract amendments and communicating their effect.
On completion of the review, should any resource be unavailable or any requirement need amplification, appropriate records of the same are maintained until the situation has been satisfactorily resolved.
Magro Construction identifies and agrees with the customer how an amendment to a contract will be carried out within the project organisation following a CL 03 - Project Scope Change assessment. The approval status of proposed changes is recorded in CL 04 - Project Variation Register and affected personnel notified accordingly.
All orders and project scope changes are approved by the Managing Director prior to the commencement of any work. The review records are controlled by P-02 Records Control and filed with the contract documentation.

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Customer Communication

Communication between Magro Construction and customers is considered to be of the utmost importance to ensure that the delivered product is what the Customer expected.

Several areas within this Business Management System set out the procedures for communication with the customer and other parties.

Project Management Plans detail the lines of communication between all parties involved in a particular project and in their absence the designated Project Manager is the principal contact.

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Design and Development

Planning

Before the issue of the final Customer Brief Magro Construction agrees with the Customer appropriate design development stages, such as:>
- Use of a pre-contract checklists is to identify and define the space and architectural requirements.
- Preliminary material, component and colour selections:>
  - Initial selections are made from the standard inclusions list, supplemented by a Customer selections list which includes a description of the type, colour, brand, model and any other distinguishing detail required to uniquely specify the product;
  - Current samples of the available products and materials are either held in Magro Construction office and/or made available to the Customer at the supplier’s premises; and
  - Encouraging customers to talk directly to suppliers and manufacturers with the endeavour of making the most befitting choice;
Review, verification and validation milestones for the design development.

While Magro Construction does not carry out any in-house design we can recommend architects and draftspersons who have the necessary skills and knowledge to perform the design tasks so that the end product will comply with the Building Code of Australia and all statutory / regulatory requirements.

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Purchasing

General

Magro Construction ensures that all purchased products and services conform to specified requirements of the contract. The products may include any sub-contract work and supplies such as materials. The selection of sub-contractors, and the degree of control exercised, is dependent upon the product type, past sub-contractor performance and customer requirements.

Assessment of sub-contractors

All sub-contractors must be approved prior to use for the adequacy of their quality, environmental and OHS&R management practices. Magro Construction prefer to use pre-qualified sub-contractors, but do encourage new suppliers to apply.

Sub-contractors are assessed, either by Magro Construction, the customer, or by third party assessment.

Details of the control methods, responsibilities and the necessary assessment documentation are defined in Sub-contract Assessment - EM and Subcontractor Assessment - OH.

In the absence of an adequate quality, environmental and OHS&R system, the sub-contractors may be given the choice to work under Magro Construction Business Management System, provided they agree to be inducted to the system and undertake to follow it.

Purchasing Information

Purchasing documents contain a clear description of the product or service required, including any verification requirements for compliance with quality, environmental and OHS&R aspects.

All purchasing documents are reviewed prior to release to the sub-contractor, checked and maintained to provide clear, complete and specific information.

Verification of purchased product

When formalising a purchasing Contract with suppliers, Magro Construction specifies, as necessary, its or the customer’s requirements for access to the supplier’s premises for any verification arrangements and the method of product release.

The suppliers are specifically advised that this verification activity does not substitute the supplier’s responsibility for effective quality, environmental and OHS&R management of its products or services.

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Production and Service Provision

Control of Operations

All development and building activities are planned and defined prior to execution using the appropriate Control level in P-09 Project Management Plans.

The resulting documentation, work instructions, drawings, specifications, industry codes of practices and Australian Standards are used to control manufacturing and installation activities.

Such instructions identify (as appropriate):>
- Product characteristics known up to that time
- Any hyperlinked or referenced instruction and guidance documents
- Any specific plant and equipment required
- Any specific monitoring or measuring devices called up in the Inspection and Test Plans (ITPs)
- Methods for monitoring and measurement as detailed in the ITPs
- Staged review, verification and validation activities required for 'practical completion', 'defects and liability period' and 'final acceptance'.
  
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Process Validation

Where the contract calls for processes, which cannot be fully verified by subsequent inspections or testing, Magro Construction identifies these in its Project Plan or ITP and develops and implements procedures to ensure that specified quality of the product is achieved, for example a high specified concrete strength.

Managing Director ensures that wherever there is such a process being carried out, the companies or persons responsible for that operation and conformance are adequately qualified and their skills are periodically reviewed through adequate sampling.

Where the sampling results show excessive variation, the process may need revalidation.

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Identification and Traceability

Where appropriate, identification of important documents and components is maintained throughout the development and building activities. The approval status for the same will be maintained as necessary.

Project number is used in all project documentation. Ay further traceability is provided only when required by the contract.

Customer Property

All customer-supplied product, hardware, software and documentation in whatever medium, is identified, verified for correctness and placed in secure storage for later action.

Where the product does not meet the specified requirements it is quarantined and the customer informed to agree appropriate disposition action.

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Preservation of Product

Magro Construction undertakes to apply all reasonable measures of identification, handling, storage and protection to preserve the conformity of the product to the time of 'practical completion'.

Magro Construction also and ensures that any latent defects not caused by the building occupants during the 'defects liability period' (Commercial) or 'extended warranty period' (Residential) are protected against and/or rectified before 'final acceptance'.

Control of Measuring and Monitoring Devices

Magro Construction prefers to use approved sub-contractors to perform any inspection, measuring and testing that requires calibrated equipment traceable to national standards.

All tenders are reviewed prior to submission to determine the need for such equipment and where appropriate, approved sub-contractors are engaged and copies of the calibration certificates for the Inspection Measuring and Test Equipment used in the task are requested as a condition of engagement.

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